In a move poised to further raise the bar on the commercial vehicle after-sales experience, Foton Motor Philippines has announced the inauguration of its new Davao Parts Warehouse Hub.
With this state-of-the-art facility, Foton Motor Philippines aims to raise the standard of after-sales support for businesses and individual Foton truck owners alike.
The expansive warehouse, nestled in the bustling heart of Panacan, Davao City, spans an impressive 1,600 square meters. The establishment of this hub represents a strategic partnership with logistics and supply chain management experts 888 FastEasy Inc. and J&T Express Philippines, further strengthening Foton’s commitment to efficiency and customer satisfaction.
FROM consumables to engine parts such as valves and pistons, Foton’s Davao parts warehouse is managed by a skilled team and a state-of-the-art inventory management system.
Foton Motor Philippines general manager Levy Santos expressed enthusiasm about the strategic collaboration, stating: “We are privileged to enter this highly strategic partnership with two stalwarts in the transportation and logistics industries, 888 FastEasy Inc. and J&T Express Philippines. With our Davao Parts Warehouse Hub, we will be able to offer an even more enhanced after-sales experience to all Foton customers in the southern region by reducing delivery lead time of spare parts.”
Foton’s journey in the Philippines has been nothing short of remarkable. As the first Chinese automotive company to break into the Top 10-ranked car brands in the country, Foton has proven that it is a force to be reckoned with in the automotive industry.
Santos confidently stated, “We have what it takes to offer the same or even better level of service as more established automotive brands from Japan, Korea, Europe and America.”
The Davao Parts Warehouse Hub promises a comprehensive inventory that goes beyond the run-of-the-mill preventive maintenance parts and wear-and-tear items. The catalog includes everything from spark plugs, filters, lubricants and brake pads, to collision replacement body parts such as bumpers, grilles, headlights, and taillights. Additionally, it also maintains a stock of internal engine parts like valves, pistons and crankshafts.
‘WE can practically build a whole vehicle with our inventory,’ states FOTON GM Levy Santos.
Reflecting on the breadth of the inventory, Santos said, “We can practically build a whole vehicle with our inventory, so if you have had experiences of having to wait long for parts with other brands before, we try to make sure that you don’t repeat that experience with Foton.”
However, the Davao Parts Warehouse Hub is not simply about maintaining a massive inventory. Foton has implemented a sophisticated inventory management system to ensure the efficient movement of spare parts to and from the warehouse. The operation is managed by a team of highly trained Foton staff, further emphasizing the company’s commitment to excellence.
Santos concluded by expressing confidence in the impact of these innovative aftersales measures. He said, “We are confident that these industry-leading aftersales measures will help both our dealer-partners and our customers by positively enhancing their Foton brand experience. Our spare parts availability program underscore a commitment we’ve made since the beginning of our operations here 16 years ago — one of constant improvement in the quality of Foton’s customer service.”
The establishment of the Davao Parts Warehouse Hub is a clear testament to Foton Motor Philippines’ commitment to constant improvement and top-tier customer service. With this venture, Foton continues to reaffirm its position as a leading automotive brand in the Philippines, setting a new standard in the after-sales experience for commercial vehicles.
