In line with efforts to continuously improve its after-sales service, Foton Motor Philippines recently relaunched its own locally developed app, the Foton Mobile App.
The Foton Mobile App features additional functions such as a Customer Service Satisfaction Index survey, announcing parts flash sales, and even providing rewards to customers. The Foton Mobile App relaunch/implementation went live on 1 June.
To earn rewards, Foton customers need only to download the Foton Mobile App and then book a Preventive Maintenance Service appointment using the app. Once the service is done, a text message will be sent inviting the customer to answer the post-service survey. Once the survey is completed and verified, the reward will be processed.
The Rewards points are as follows: 50 points for downloading the Foton Mobile App; 200 points for every successful PMS service booked via Foton Mobile App; and 50 points for every completed survey.
Customers may start to claim rewards at 200 points or collect up to 1,000 points to claim the highest reward.
The Rewards include a Foton umbrella, shirt, oil filter gift certificate, engine oil (two liters) GC, engine coolant (4 liters) GC, and free oil change service (labor and parts, oil and oil filter) GC.
The mechanics for Parts Flash Sales are as follows:
1) Discounted parts will be released under News/Articles Section of the Foton Mobile App
2) Discounted parts will also be published on the website and Foton Philippines Official FB Account
3) Ordering of parts will be done through the app.
4) Foton EC Parts will call the customer for confirmation of order.
5) Customer sends payment via bank transfer
5) Parts will be sent through courier via Foton EC Parts.
Earning rewards via Customer Service Satisfaction Survey is easy.
The Customer Service Satisfaction Survey link will be sent to the Foton Mobile App of the customer as a message within two days after the service.
Customer then clicks the link to open the survey and rate the servicing dealer.
The Foton Mobile App is available for both Apple and Android smartphones. Download it now and enjoy the extraordinary Foton customer experience.
